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HDR / The towns we cover / Immingham

The port and the South Humber Bank · Immingham

Data recovery for Immingham. ABP calls the port here the UK's largest by tonnage.

Immingham is a commercial town developed around an operational port. Prior to the opening of the dock in 1912, Immingham had only a few hundred residents. Since 1912, the direction of the town has been determined by the port. Presently, Immingham forms part of a larger operational area known as the Grimsby & Immingham complex. The complex consists of eight roll on/off berths, a container terminal, both dry- and liquid-bulk terminals, oil and gas terminals, and several refineries and processing plants situated along the South Humber Bank behind this area. Therefore, the drives we receive are working drives: a ship's agent's manifest and customs documentation, a haulier's tachograph downloads and delivery documentation, a plant contractor's inspection documents and drawings, a forwarder's NAS disk, or simply the disk from a port gate recorder. They fail due to standard means: high temperatures, heavy usage, dropping a board or a head starting to click. There is nothing you need to bring in. Get a quote first through a phone call or using our quote request form, then your drive goes to our Leeds intake laboratory through insured trackable post or is taken there personally (Monday to Friday, 9am to 5:30pm, no appointment needed). We pay for postage to send your drive back to you. Looking at it is free.

Get a quote first, then insure the parcel · we pay for its return We look at it free of charge The quote is the price you pay

An engineer will take the details
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What comes off the South Humber Bank.

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What you seeWhy it comes to usWhat to try
A site engineer's laptop that no longer displays its hard driveRecords of inspections, isometrics and reports are stored on the same machine that visits the various plantsFirst get a price quote and then send us your damaged drive by itself, by post; your laptop can stay with you.
A haulier's backup drive that is now clickingYour tachograph downloads and your transportation records have only been maintained on this drive.Turn off this unit right away before it does further damage to your data due to continued clicking
A workshop PC located on the local industrial park area that continually stallsAll of your years' worth of CAD/CNC programs plus quality record data reside on only one ageing hard driveCopy it now!
A ships agent's two-disk NAS device which is currently unresponsive/offline.All of your customs entries, manifests and bills of lading are processed from that single boxPrior to sending your equipment, please contact us to obtain a quote, label each disk with its corresponding bay numbers and remove them if possible. Then, submit the entire set of disks or if they will not come out easily, send the entire NAS unit.
Gate recorder holding the video evidence a claim depends onGate recorders continually overwrite their oldest footage until taken out of service.Remove the gate recorder from operation, remove the disk, obtain a quotation prior to sending it to us.
Sending it to us: get a quote first via telephone call or through the online form. Once your quote has been confirmed, simply post it to the Leeds intake lab. Be sure to use tracking and insure your package as well, and include a copy of the printed shipping form inside the box. If you would rather drop it off in person at the Leeds intake lab, we accept those as well: drop-offs can be made Monday to Friday, 9am to 5:30pm, no appointment needed. From a laptop, PC, Mac or recorder, all we need is the drive itself (storage soldered to the board is not taken on; if you're not sure which kind you have, ring us first). If you have multiple drives in a RAID system or server, send us all of the drives, labelled by bay. When sending a NAS, please remove the disks prior to sending if they come out; otherwise send the entire NAS. A single external hard drive should be sent complete with its cable and power supply. We will cover the cost of the return postage. Details regarding packing can be found on our sending page.

From an Immingham desk to the bench, and back.

Your commercial files stay privateAgent, forwarder and yard contractor firms submit work that may contain commercially sensitive information. Each job submitted is assigned a unique file reference in order to protect the identity of the firm submitting the work. No items are opened unless a recovery specifically requires it and all copies we maintain are destroyed a month after your drive has been returned to you. If you would like to review our privacy terms please ask and we will send them to you.
There is no counter hereNothing is passed across a desk in person, here in Immingham or in Hull. Get a quote first by way of a phone call or by filling out the supplied form. Once you have done that, the item can be posted to the Leeds intake laboratory or taken there personally (Monday to Friday, 9am to 5:30pm, no appointment needed). If you would like to post your drive yourself, your local Post Office will be happy to assist with posting the package. Please ensure your drive is packaged safely within a secure outer case so that it does not move during transit and include the completed printed shipping form. On the next available working day after receipt of your item, one of our engineers will record your item.
One figure, put in writingWe do provide complimentary diagnostics for each item. Following diagnosis, we will provide you with one single price, and that is the price you pay. You will approve a complete listing of the files that came back before payment is requested, and an itemised VAT invoice will follow thereafter.
Give us your deadlineThe due dates for sailing schedules, audit work and month-end close-downs don't wait. When submitting the job request please provide your deadline. Once we have finalised the diagnostics on the job, a completion date will be assigned and that completion date will be honoured as scheduled.

Four questions from the South Humber Bank.

Do you cover Immingham, the dock and the Killingholme sites?

Yes. Specifically Immingham, the port itself, the surrounding areas near the Killingholme sites and the villages in between, including Ulceby and Habrough. You need a quote first; quotes for this service are available either through calling us directly or through our website quotation form. Although the parcels usually come to us by post so you do not have to travel to the lab, you can take your parcel to our Leeds intake laboratory (Monday to Friday, 9am to 5:30pm) without making an appointment. Normally, when you send a package by post on a weekday, it is placed on our laboratory's bench the very next day with no fee for the initial review.

A disk in the office NAS has failed. Can the data still come back?

Usually, yes. Two disk network attached storage systems (NAS) store their data across two separate hard drives. Consequently, when one of those hard drives fails, it does not automatically mean that all of your data was lost. Do not try to rebuild the system; contact us to get a quote for restoring your data over the phone or utilising our online quotation form. If at all feasible, please pull out the disks from the NAS unit and mark them with the number representing which bay they came from, then send all of the disks to us. Alternatively, if removing the disks is impossible, you can just send us the entire NAS unit. We will make an exact copy of each of your disks and then we will retrieve your files from those copies.

We need footage off a gate recorder for a claim. Can you pull it?

Often, yes, provided you stop recording soon after the incident. These types of devices continuously overwrite old footage with new footage on a loop. Each time you run the device the portion of the original file is overwritten slightly more. Turn the device off immediately and remove the disk. Call us for a quote using either the telephone or our on-line quotation form. Next, post the disk(s) to us. Drop-offs can be made Monday to Friday, 9am to 5:30pm at our Leeds intake lab and don't require appointments. Inform us of the approximate date of the incident and which camera recorded it and we'll search to locate those clips.

Is there anywhere in Immingham I can hand it in?

No. A drive cannot be dropped off in Immingham, and there is no counter in Hull either. Hull is just on the other side of the estuary, however this route involves paying a toll to use the toll bridge. Although further away than Hull, Leeds does not cost you anything to get to via the A180 and the motorway network west. Get a quotation beforehand, either via telephone or using the form; it will then arrive with us by tracked, insured post, or in your own hands at the Leeds intake laboratory (Monday to Friday, 9am to 5:30pm, no appointment needed). The diagnosis is free, and the return journey is paid at our end.

Get a quote, then post it from Immingham; the bench starts the day it lands.

Just leave it turned off and tell us about what went on. We don't have anything finalised until the free diagnostic says what we are dealing with.

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