Open, and logging new jobs · weekdays, 9am–5:30pm Phone is quicker: 0800 6890668
HDR Hull Data Recovery 0800 6890668 Price it up
HDR / Call, or post the drive

The bench · get in touch

Ring the bench, or write it down here.

Provide our technical support staff with information regarding what stopped working and what was stored on it. Generally speaking an engineer will get back to you within a working day, usually quicker. Would you rather talk to someone? The line goes straight to the workbench: you don't go through a call centre, and there is no customer service representative between you and the person performing the task.

An engineer will take the details
0800 6890668

What went wrong, then.

Free diagnosis · one fixed written price · nothing to pay up front. What you send lands on the support desk and comes back answered inside a working day. The desk keeps Monday to Friday hours, 9am to 5:30pm.

Getting it packed for the post.

Use this address, word for wordLeeds Data Recovery
17th Floor, The Pinnacle
Albion Street
Leeds
LS1 5AA
Pack it tightFirst get a quote, then remove the disk from a laptop, desktop, Mac or CCTV unit and post the disk alone. Storage soldered to the board is not taken on (T2 and Apple silicon Macs, as well as some very thin laptops), so if you're unsure which type you have, call us before posting. Any external drives may remain within their cases with cables and power supplies attached. When sending from a NAS or RAID, disks should be posted bare (each disk labelled with its bay number); however, if the disks in a NAS won't come out, please send the entire NAS. Please cushion the items so none move around.
Tracked, signed for and insuredPlease keep a record of your Post Office receipt and insure your package against loss based upon the value of your data not the cost of your hardware. The moment your package enters the post, nobody has any control over it. Please do not include any phones or tablets.
Send the form with itYou need to place one printed copy of this form in the box with your drive. As soon as we open the box, your drive will be logged: download the shipping form (PDF). We also pay for return postage.

The small print, all published.

All jobs run under the same standard terms published here: Terms & Conditions PDF · Privacy policy. The trading name Hull Data Recovery belongs to Easy Data Recovery Ltd. Easy Data Recovery Ltd. is a limited company registered in Northern Ireland. Registration number NI625698. Our ICO registration number is ZC173784.

What people ask before sending it in.

What address does it go to?

On the first line write 'Leeds Data Recovery', followed by 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA. This is the name displayed on the building. Place 'Hull' on the label and your parcel may be refused by the reception staff. First get a quote using our phone number or the quote form, then use a trackable service insuring against loss. Your drive will be evaluated as soon as it arrives, and we will pay for return postage regardless of whether we recover your data or not.

Can I hand it over in person instead?

Yes, however posting it may be easier for most people in East Yorkshire. There is no counter in Hull. Please obtain a quote first, either by phone or using the quote form. Once you have your quote, you can hand your item(s) in at the intake bench located in Leeds (The Pinnacle, Albion Street, LS1 5AA), which is open Monday to Friday, 9am to 5:30pm. From Hull take the A63 west and then the M62, approximately one hour's travelling time. None of the routes include tolls. Appointments are not required.

Would an email do instead?

We prefer the form to sending email as it means the information provided on the form is enough for us to create a case straight away. Do you want to discuss the issue via telephone instead? Then call 0800 6890668 Monday to Friday, 9am to 5:30pm.

Anything else to go in the box?

Your drive, any screws or cables which were removed during the process, and a fully completed paper version of the shipping form. If your drive was encrypted put either the encryption password or the recovery key on this form. External drives come complete in their cases, including their cable and power adapter. Otherwise, only send your mains adapter if someone requires it.

Nothing gets touched until it arrives.

There are no charges for viewing your drive. As soon as we know how much we are going to charge you, we will let you know in writing, before any billable work starts. All drives are treated as the final copy in existence.

0800 6890668

Have it looked at How to post it to us