The lab · your files
Privacy. The plain version, then the legal one.
Shortest explanation possible. We request no more than the minimum required to complete your job. Only the engineer who works on your device sees what is on that device, and nobody sees it after he or she has completed the work. Your information is never sold. Thirty days from the date that you receive your files back, all of our working copies of your files are deleted. Below lies the longer, more detailed description.
Who we are. This website is trading as Hull Data Recovery. The company behind this website is Easy Data Recovery Ltd, which is registered in Northern Ireland, number NI625698. It is also listed on the Information Commissioner's Office (ICO) register under ZC173784. To contact us by post about how we protect data, please write to the location where our parcels arrive: 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA, marked for Leeds Data Recovery (this is the name that the building displays). Call 0800 6890668. Most recently updated 18 August 2026.
What is held on you, one item at a time
You want to know something. Either call us or complete the online form. At that point we have four pieces of information to act upon: your name, telephone number, email address and your description of what went wrong with your machine. If you leave out any of those items we can't respond to you, evaluate the device, price the work or carry out the job. Lawful basis: steps you asked for prior to entering into a contract, and then the contract once you agree.
Your case file. A case number. Emails from us, a formal quote from us, your approval of the quote, postage records. Your case file is used as the basis for doing your work and it is also what our accounts and government reports are based upon. Legal grounds: contract and legal duty.
What is on the device. An engineer has to access your files to get them back. This is the work. No more than what is required for the job is done. Files are not browsed because someone finds it interesting. All files are sent to you and to no other person. Legal basis of processing: performance of a contract. Any special category material on there will receive the recovery you paid for only.
What we will not do
- There is no mailing list or newsletter and your details are neither bought nor sold.
- None of our cookies are for advertising. None of them track you. What happens when you close the tab is up to you.
- Your device and everything that is read from it remain in the United Kingdom. All of the work is done by our own laboratory.
Who else handles any of it
Only those required for a job to be completed. The contact form uses the email service provided by Hostinger, who provide hosting services for the website. A delivery driver delivers the package and reads its label. Our accountants receive invoices but not the files themselves. All of them work under contract and are prohibited from doing anything with your information except as instructed. We do not pass any information on to an authority unless compelled to by law.
How long any of it is kept here
Firstly, you get your files. Then the working copies remain stored safely for thirty (30) days allowing time for a second review if desired. At that point they are securely destroyed. A unit still unpaid for, or one that has not been collected within thirty (30) days, will be treated as per our terms and conditions. Records related to enquiries and cases will be retained for six (6) years, the time frame required by taxation authorities, legal requirements, and warranty obligations, at which time they will be discarded.
Rights you can exercise
Statutory rights remain unaffected. Contact us by phone or write to the address above for a copy of what we have recorded about you (subject access request) with corresponding rights of rectification, erasure, restriction, portability & objection. You have a right to a reply within one calendar month. If the response does not satisfy you then complaints go to the Information Commissioner at ico.org.uk, however coming back to us first usually works faster.
Your device, for as long as we have it
There is a single reference for each case when it arrives (booked-in) and this reference remains with the device until it is posted back to you. During its time in our possession it is locked up, and the only individuals permitted to handle the device are those involved in processing the data contained on the media associated with that specific case. Once recovered data has been transferred to new media, all of our own copies will be deleted according to the deletion schedule outlined above. If there were to be a breach which affected an individual's rights, we would report this breach to the ICO within 72 hours, and also directly to the affected individual(s). We will communicate such breaches clearly and promptly.
Read next: Terms & Conditions (PDF) · Contact us.