The lab · your files
Privacy. The plain version, then the legal one.
Short version. We ask for what the job needs and no more. What is on your device is seen by the engineer working on it, and by nobody after that. None of it is sold. Thirty days on from the return of your files, the working copies here are wiped. The fuller wording runs below.
Who we are. This site trades as Hull Data Recovery. The company behind it, Easy Data Recovery Ltd, holds a Northern Ireland registration, number NI625698, and appears on the ICO register under ZC173784. Post about data protection goes to the lab our parcels are received at: 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA, marked for Leeds Data Recovery, the name the building carries. Ring 0800 6890668. Last revised 18 August 2026.
What is held on you, one item at a time
Your enquiry. Phone, or fill the form in, and we are left holding four things: your name, a number, an email address and your own description of the fault. Drop any one of them and we cannot answer you, judge the device, price the work or see it through. Lawful basis: pre-contract steps you asked for, and then the contract itself.
The case file. A case number. The emails, the written quote, your go-ahead, the postage records. That file is how the work gets done, and it is what our books and our statutory returns are checked against. Lawful bases: contract, and legal obligation.
What is on the device. An engineer has to handle your files to get them back; that is the work. Nothing is opened beyond what the job requires. Nobody browses a disk out of interest. Whatever comes off it goes to you and to no one else. Lawful basis: performance of a contract. If special category material is sitting on there, it gets the recovery you paid for and nothing further.
What we will not do
- No mailing list, no newsletter, and your details are neither bought nor sold.
- No advertising cookie is set here, and no tracking cookie either. What you do after you close the tab is yours.
- Your device stays in the UK, and so does everything read off it. Our own lab does all of the work.
Who else handles any of it
Only the ones a job cannot run without. The contact form comes in on the mail service of Hostinger, who also host the site. A courier carries the box and reads its label. Our accountants see the invoices and never the files. All of them work under contract, and none may do anything with your details that we have not asked for. We hand nothing to an authority unless the law makes us.
How long any of it is kept here
You get your files first. The working copies then sit locked away for thirty days, which is the margin for a second look if one is wanted, and are then destroyed securely. A device still unpaid for, or not collected inside that window, is handled as the Terms set out. Enquiry and case paperwork is kept six years, the span tax, legal and warranty duties require, and goes at the end of it.
Rights you can exercise
Your statutory rights are untouched. Ask, and you get a copy of what is held on you — that is a subject access request — and with it rights of rectification, erasure, restriction, portability and objection. Phone, or write to the address above. You are owed a reply inside one calendar month. If the reply does not satisfy you, complaints go to the Information Commissioner at ico.org.uk, though coming back to us first is normally faster.
Your device, for as long as we have it
A single case reference goes on the device at book-in and stays on it until the day it is posted back. In between it is locked up, and the only people who touch it are the engineers on that case. Recovered data leaves on fresh media. Our own copies are wiped to the timetable above. A breach that threatened your rights would go to the ICO within 72 hours, and to you as well, in plain words and without delay.
Read next: Terms & Conditions (PDF) · Contact us.