Insurance claims · evidence work in Hull
Insurance work sits outside the Forensic Science Regulator's statutory Code. That Code covers criminal proceedings in England and Wales, so the accreditation argument that runs through criminal casework does not arise on a claim. What a loss adjuster wants instead is the recorder's own file, hash values, and a written account of how it was obtained. We set out what could not be read as well.
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| Type of claim | What we are sent | What can be shown |
|---|---|---|
| A break-in or a theft | The recorder, or the disk out of a broken one | The window either side of it, exported as the recorder wrote it |
| Fire or water damage to a machine | A drive out of a burnt or soaked office PC | The schedules, invoices and photographs on it |
| A motor or a fleet claim | The camera's own card, not a shared clip | The camera's full data file, with the GPS, speed and sensor readings a forwarded MP4 drops, plus a note of what the shared copy lacks |
| Proof of loss for a business | The drive the records lived on | Everything still readable, listed and hashed, and a plain statement of what the disk can no longer say |
| Liability in dispute | A recorder both sides say backs their own account | One set of exports, the same to each side, with the method set out so either can repeat it |
It begins with a conversation in confidence, and there is no charge for it. Three answers shape the rest: what happened, how far it reaches — the machines, the accounts — and what the evidence has to prove. Between them they fix the scope. The scope fixes the one written price, and you have that before any device is touched.
A recorder writes over its oldest footage while it is powered, and an insurer's process runs slower than that loop. How long you have depends on the disk, the channels, the resolution and the settings, so nobody can tell you from the manual. Power it down, then ring.
Section 1 of the Computer Misuse Act 1990 makes unauthorised access an offence, so we record who authorised each job and on what footing. An employer, a landlord and the owner of a vehicle are not in the same position.
Two files go out: the recorder's native export, with the player that reads it, and a copy any machine will open. The conversion is documented rather than done quietly inside a viewer. Each file carries MD5 and SHA-256, and the gap between the recorder's clock and a reference time is written into the report.
A report nobody can test is worth little. So the bundle carries the working with it: every exhibit, the images it was read from, a log of each handover, the hash of everything, and what was written down at the time. The other side's expert can repeat it and land where we did.
Worth knowing before you instruct anybody: version 2 of the Forensic Science Regulator's statutory Code came into force on 2 October 2025 and sets ISO/IEC 17025 as the standard for capturing data from digital storage and for recovering CCTV — in criminal proceedings in England and Wales. An insurance claim is not that. We hold no accreditation, and it goes on page one of every report regardless.
A food processor and a haulier disagreed about when a pallet was damaged, and the gate recorder was the only witness. Its clock had never been put right for summer time. We measured the offset, exported native, and stated both. It settled after exchange.
No. The Forensic Science Regulator's Code sets ISO/IEC 17025 as the standard for this work in criminal proceedings in England and Wales. A claim is not criminal proceedings, so the question does not arise. We hold no accreditation and say so on page one anyway. If a matter turns criminal later, we tell you the position has changed.
Because it has been through a monitor, a phone lens and a fresh encode. The timing and the recorder's own data are gone. An insurer wants what the recorder itself wrote, with a hash on it.
We can list what still reads and say what the disk records about the rest. Where it has been written over, we say that instead. We will not guess.
Somebody entitled to give it. Section 1 of the Computer Misuse Act 1990 makes unauthorised access an offence, so the basis goes on the file for every job. An employer, a landlord and the owner of a vehicle are not in the same position, and nor is a driver.
The timetable rarely moves, so the sooner the evidence is captured and written down, the more of it survives the deadline. Log a job. The first look costs nothing, and what you tell us stays private.