Insurance claims · evidence work in Hull
Claims work is excluded by law under the Forensic Science Regulator's statutory Code. The statutory Code deals with criminal proceedings in England & Wales therefore the argument regarding accreditation (that arises within criminal casework) does not apply. Instead a loss adjuster requires the recorder's own file, hash values and a written account detailing how they were acquired. We also set out what could not be read.
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| Type of claim | What we are sent | What can be shown |
|---|---|---|
| A theft/burglary | Recorder / disk from a broken recorder | Window either side of it; exported as the recorder wrote it |
| Damage by fire/water to a machine | Drive from a burnt/soaked office PC | Schedules, invoices & photographs contained within |
| Motor/fleet claim | Camera's own card; not a shared clip | Full data file from camera including the GPS/sensor/speed readings a forwarded MP4 drops, plus a note of what the shared copy lacks |
| Business proof of loss | The disk where the records were stored | Everything still viewable, as a list with hashes, and a clear declaration of what the disk can now no longer declare |
| Liability in question | A recording device both parties say supports their own account | Same data exported once, available to both parties, along with how it was produced, so that each party can duplicate it if necessary. |
This commences with a confidential discussion, and there is no cost involved. These three elements will define the remainder of our work together: What happened? How extensive is this issue (machines, accounts etc.)? And what does the data/evidence need to prove? Together these three factors establish the scope. The scope defines the fixed fee. You have this fixed fee in writing prior to any equipment being examined.
The recording device continuously overwrites older recorded data while power is applied, and an insurer's processing system is slower than this loop. Depending on the type of disk used, the number of channels, the resolution and the configuration settings of the recording device, nobody knows exactly how long you will have, therefore do nothing until you turn off power. Then call.
Computer Misuse Act 1990 Section 1 states unauthorised access to a computer is a criminal offence. Therefore, we document who authorised each task, and under what conditions. Employers, landlords and owners of vehicles are not in the same situation.
We send two files: a copy of the original recorder file with the required player application to read it, and a file that will open on any machine. We document our conversions instead of converting them silently within a viewer. Each file contains an MD5 and SHA-256 hash value. In addition, we document the difference between the recorder's clock and a known standard time.
Reports that cannot be tested will be worth little. Therefore, the bundle includes all of the work: exhibits, images, logs of handovers, hashes of everything and notes taken at the time. A third party (the opposing side's expert) can simply repeat our process and reach the same point we reached.
Before instructing anyone: version 2 of the Forensic Science Regulator's statutory Code took effect on 2 October 2025 and sets ISO/IEC 17025 as the standard for obtaining images from digital media and recovering CCTV in criminal proceedings in England and Wales. Claims are not criminal proceedings and therefore are subject to entirely different rules. We have no accreditation. Regardless of what else is included in each report, the lack of accreditation is listed on the first page.
A food processor and haulier disputed when a pallet was damaged. Only one witness had recorded what happened: the gate recorder. It had never been adjusted for summer time. We determined the timing difference (offset), exported native video, and identified both. That resolved the dispute once exchange occurred.
No. The Forensic Science Regulator's Code stipulates that criminal proceeding cases (England/Wales) are governed by ISO/IEC 17025 standards. Since claims do not constitute criminal proceedings, your inquiry is moot. We maintain no accreditation anyway, and clearly state our position on page one. However, should a case develop into a criminal proceeding after initial consultation, we inform you that our position has now changed.
It went through the monitor, the camera lens of your telephone, and was encoded again. As such, the timing and additional data from the recording device have been lost. An insurance company would like to receive what the recording device itself wrote, along with a hash value.
We can identify which files on the media remain readable and describe what the media records regarding the remaining unreadable files. When an area is overwritten, we will indicate that it has been overwritten. We will not make assumptions.
Someone who has authority to do so. Since unauthorised access to computer systems or files is an offence under Section 1 of the Computer Misuse Act 1990, the basis for each job is recorded within the file. There is a difference in terms of how employers, landlords, owners of vehicles and drivers relate to the work being performed.
Since timing constraints usually dictate when examinations are completed, the sooner evidence is documented and recorded, the better chance that evidence remains intact past the time limit. Please log your request. The first review of your evidence has no cost associated with it; further, any communications exchanged with us will remain confidential.